Employment

Please see the About Us tab for more information about Heartland Ag.

Product Support Specialist – Grand Island, NE

The Product Support Specialist will be responsible for providing technical support over the phone to our customers and field service technicians. They must be able to troubleshoot equipment and provide instructions on how to make the repair. If the Product Support Specialist and customer cannot correct the issue they will work closely with the Field Service Manager to send a Field Service Technician to the location. The Product Support Specialist will be located in Grand Island.

Job requirements:

Must be able to ask internal and external customers questions to help diagnosis equipment correctly
Strong written and verbal communication skills
Ability to solve issues in a timely manner
Must be able to communicate with all customer types
Ability to read and understand schematics and parts catalogs
Must be willing to work in a team atmosphere to accomplish one goal
Create work orders and follow up with customers
Ability to use Keystone/Quantum System and Microsoft Office
Ability to develop positive relationships with customers and co-workers
Must present themselves in a neat and organized manner

Qualifications:

Must have a strong technician knowledge of agriculture equipment, preferably application equipment

Compensation:

Competitive salary
This position is full time and eligible for Heartland Ag’s Benefit package: Health, Dental, Vision, Short Term Disability and Life Insurance, 401K Plan, Paid Time Off and Paid Holiday’s.

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Truck Driver – Grand Island, NE

The Truck Driver will be responsible for safely transporting Case IH Application equipment. They will pick up finished units and deliver them to customer locations and transport demonstration units. The Truck Driver will be based out of the Grand Island, Nebraska location.

Job requirements:

Ability to drive a Semi Truck
nspect equipment and materials to confirm safety of transport
Planning routes and meeting delivery schedules
Document and log work/rest period and time spent driving
Ability to develop positive relationships with customers and co-workers
Willingness to respond to customer needs timely using strong communication skills.
Must comply with truck driving rules and regulations as well as company policies and procedures
Ability to maneuver trucks into loading and unloading positions
Collect and verify delivery instructions
Report defects, accidents or violations
Submitting expense reports in a timely manner
Willing to submit to background/drug checks
Long travel and overnight stays will be required.
Must present themselves in a neat and organized manner

Qualifications:

Must have the ability to obtain a Class A CDL and be able to pass the DOT physical
Extensive knowledge of applicable truck driving rules and regulations

Compensation:

Competitive salary
This position is full time and eligible for Heartland Ag’s Benefit package: Health, Dental, Vision, Short Term Disability and Life Insurance, 401K Plan, Paid Time Off and Paid Holiday’s.

Apply Now

Service Writer – Ames, IA

Heartland Ag is the Case IH application equipment distributor for Iowa. We are looking to add a Service Writer to our team!

The Service Writer will be responsible for opening work orders and following the shop schedule to meet customer needs. The Service Writer will maintain the work orders and confirm the parts are available for the shop technicians to successfully complete their job in an efficient manner.

The Service Writer will submit warranty paperwork to the Warranty Department and complete all necessary paperwork once the unit is completed.

The idea candidate must possess the following skills:

An understanding of work orders
Must be willing to pull parts for the work orders
Familiarity with equipment and parts.
Organization skills
Ability to develop positive relationships with customers and co-workers.
Strong written and verbal communication skills.
Ability to complete customer quotes in an accurate and timely manner.
Willingness to respond to customer needs timely and effectively.
Knowledge of Microsoft (MS) Word, MS Outlook and DIS Systems preferred.
Must be able to multitask
Detailed oriented
Ability to lift 50 lbs frequently

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Shop Technician/Mechanic – Ames, IA

The Shop Technician/Mechanic will be responsible for mechanically diagnosing issues and performing repairs on new and used Case IH application equipment.

The ideal candidate must possess the following skills:

Diesel engine experience
Knowledge of electrical, pneumatics and hydraulics
Welding skills
Ability to work on their own
Must be self-motivated
Display strong communication skills
Ability to problem solve
They must have an active driver’s license

Qualifications:

The candidate must have professional mechanical experience or an associate’s degree in Diesel Technology or similar.

Physical demands:

Ability to lift 50 lbs regularly
Standing for 8 hours a day

Apply Now

Field Service Technician – Western NE and NE Colorado

The Field Service Technician will be responsible for mechanically diagnosing issues and performing repairs on Case IH Application Equipment. They must have an active driver’s license and the ability to obtain a Commercial Driver’s License. They will be responsible for a specific territory in Western Nebraska and Northeast Colorado. Traveling is required.

The ideal candidate must possess the following skills:

Diesel engine experience
Knowledge of electrical, pneumatics and hydraulics
Welding skills
Ability to work on their own
Must be self motivated
Display strong communication skills
Ability to problem solve
Must have their own tools
Ability to lift 50 lbs regularly and 100 lbs frequently

The candidate must have professional mechanical experience or an associate’s degree in Diesel Technology or similar.

Apply Now

Shop Technician/Mechanic – Grand Island, Nebraska

The Shop Technician/Mechanic will be responsible for mechanically diagnosing issues and performing repairs on new and used Case IH application equipment.

The ideal candidate must possess the following skills: