Employment

Please see the About Us tab for more information about Heartland Ag.

Product Support Specialist – Grand Island, NE

The Product Support Specialist will be responsible for providing technical support over the phone to our customers and field service technicians. They must be able to troubleshoot equipment and provide instructions on how to make the repair. If the Product Support Specialist and customer cannot correct the issue they will work closely with the Field Service Manager to send a Field Service Technician to the location. The Product Support Specialist will be located in Grand Island.

Job requirements:

• Must be able to ask internal and external customers questions to help diagnosis equipment correctly
• Strong written and verbal communication skills
• Ability to solve issues in a timely manner
• Must be able to communicate with all customer types
• Ability to read and understand schematics and parts catalogs
• Must be willing to work in a team atmosphere to accomplish one goal
• Create work orders and follow up with customers
• Ability to use Keystone/Quantum System and Microsoft Office
• Ability to develop positive relationships with customers and co-workers
• Must present themselves in a neat and organized manner

Qualifications:

• Must have a strong technician knowledge of agriculture equipment, preferably application equipment

Compensation:

• Competitive salary
• This position is full time and eligible for Heartland Ag’s Benefit package: Health, Dental, Vision, Short Term Disability and Life Insurance, 401K Plan, Paid Time Off and Paid Holiday’s.

Field Service Technician – Western NE and Eastern CO

The Field Service Technician will be responsible for mechanically diagnosing issues and performing repairs on Case IH Application Equipment. They must have an active driver’s license and the ability to obtain a Commercial Driver’s License. They will be responsible for a specific territory in Western Nebraska and Northeast Colorado. Traveling is required.

The ideal candidate must possess the following skills:

• Diesel engine experience
• Knowledge of electrical, pneumatics and hydraulics
• Welding skills
• Ability to work on their own
• Must be self motivated
• Display strong communication skills
• Ability to problem solve
• Must have their own tools
• Ability to lift 50 lbs regularly and 100 lbs frequently

The candidate must have professional mechanical experience or an associate’s degree in Diesel Technology or similar.

Parts Specialist – Ames, IA

As a Parts Specialist you will assist our customers with orders, pulling and packaging parts, shipping, receiving and restocking parts as needed. The parts specialist will communicate with new and existing customers through multiple forms of electronic and direct communication.

Job requirements:

• Ability to develop positive relationships with customers and co-workers.
• Willingness to respond to customer needs timely and effectively.
• Familiarity with equipment and parts.
• Must be detail orientated and organized.
• Strong written and verbal communication skills.
• Ability to multi-task.
• Knowledge of Microsoft products.

Education requirements:

• High school diploma or general education development.

Physical demands:

• Ability to lift up to 50 lbs. regularly.
• Standing for 6-8 hours a day.

Parts Specialist – Great Bend, KS

As a Parts Specialist you will assist our customers with orders, pulling and packaging parts, shipping, receiving and restocking parts as needed. The parts specialist will communicate with new and existing customers through multiple forms of electronic and direct communication.

Job requirements:

• Ability to develop positive relationships with customers and co-workers.
• Willingness to respond to customer needs timely and effectively.
• Familiarity with equipment and parts.
• Must be detail orientated and organized.
• Strong written and verbal communication skills.
• Ability to multi-task.
• Knowledge of Microsoft products.

Education requirements:

• High school diploma or general education development.

Physical demands:

• Ability to lift up to 50 lbs. regularly.
• Standing for 6-8 hours a day.