Employment

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Parts Specialist – Ames, IA

As a Parts Specialist you will assist our customers with orders, pulling and packaging parts, shipping, receiving and restocking parts as needed. The parts specialist will communicate with new and existing customers through multiple forms of electronic and direct communication.

Job requirements:

• Ability to develop positive relationships with customers and co-workers.
• Willingness to respond to customer needs timely and effectively.
• Answers telephone calls on customer inquiries.
• Completes ticket orders.
• Familiarity with equipment and parts and proactively expands knowledge.
• Must be detail oriented and organized.
• Assists with cycle counts and physical inventory.
• Strong written and verbal communication skills.
• Ability to multi-task.
• Basic computer skills and knowledge of Microsoft products.
• Provides excellent customer service.
• Presents a positive and professional image of Heartland Ag Systems in the presence of customers and the community.
• Follows all safety rules and regulations

Education requirements:

• High school diploma required, an Associate Degree or equivalent work experience preferred.

Physical demands:

• Ability to lift up to 50 lbs. regularly.
• Standing for 6-8 hours a day.

Product Support Specialist – Grand Island, NE

The Product Support Specialist will be responsible for providing technical support over the phone to our customers and field service technicians. They must be able to troubleshoot equipment and provide instructions on how to make the repair. If the Product Support Specialist and customer cannot correct the issue they will work closely with the Field Service Manager to send a Field Service Technician to the location. The Product Support Specialist will be located in Grand Island.

Job requirements:

• Must be able to ask internal and external customers questions to help diagnosis equipment correctly
• Strong written and verbal communication skills
• Ability to solve issues in a timely manner
• Must be able to communicate with all customer types
• Ability to read and understand schematics and parts catalogs
• Must be willing to work in a team atmosphere to accomplish one goal
• Create work orders and follow up with customers
• Ability to use Keystone/Quantum System and Microsoft Office
• Ability to develop positive relationships with customers and co-workers
• Must present themselves in a neat and organized manner

Qualifications:                                   

• Must have a strong technician knowledge of agriculture equipment, preferably application equipment

Compensation:

• Competitive salary
• This position is full time and eligible for Heartland Ag’s Benefit package: Health, Dental, Vision, Short Term Disability and Life Insurance, 401K Plan, Paid Time Off and Paid Holiday’s.

Truck Driver – Grand Island, NE

The Truck Driver will be responsible for safely transporting Case IH Application equipment. They will pick up finished units and deliver them to customer locations and transport demonstration units. The Truck Driver will be based out of the Grand Island, Nebraska location.

Job requirements:

• Ability to drive a Semi Truck
• nspect equipment and materials to confirm safety of transport
• Planning routes and meeting delivery schedules
• Document and log work/rest period and time spent driving
• Ability to develop positive relationships with customers and co-workers
• Willingness to respond to customer needs timely using strong communication skills.
• Must comply with truck driving rules and regulations as well as company policies and procedures
• Ability to maneuver trucks into loading and unloading positions
• Collect and verify delivery instructions
• Report defects, accidents or violations
• Submitting expense reports in a timely manner
• Willing to submit to background/drug checks
• Long travel and overnight stays will be required.
• Must present themselves in a neat and organized manner

Qualifications:                                   

• Must have the ability to obtain a Class A CDL and be able to pass the DOT physical
• Extensive knowledge of applicable truck driving rules and regulations

Compensation:

• Competitive salary
• This position is full time and eligible for Heartland Ag’s Benefit package: Health, Dental, Vision, Short Term Disability and Life Insurance, 401K Plan, Paid Time Off and Paid Holiday’s.

Service Writer – Ames, IA

Heartland Ag is the Case IH application equipment distributor for Iowa. We are looking to add a Service Writer to our team!

The Service Writer will be responsible for opening work orders and following the shop schedule to meet customer needs. The Service Writer will maintain the work orders and confirm the parts are available for the shop technicians to successfully complete their job in an efficient manner.

The Service Writer will submit warranty paperwork to the Warranty Department and complete all necessary paperwork once the unit is completed.

The idea candidate must possess the following skills:

• An understanding of work orders
• Must be willing to pull parts for the work orders
• Familiarity with equipment and parts.
• Organization skills
• Ability to develop positive relationships with customers and co-workers.
• Strong written and verbal communication skills.
• Ability to complete customer quotes in an accurate and timely manner.
• Willingness to respond to customer needs timely and effectively.
• Knowledge of Microsoft (MS) Word, MS Outlook and DIS Systems preferred.
• Must be able to multitask
• Detailed oriented
• Ability to lift 50 lbs frequently

Shop Technician/Mechanic – Ames, IA

The Shop Technician/Mechanic will be responsible for mechanically diagnosing issues and performing repairs on new and used Case IH application equipment.

The ideal candidate must possess the following skills:

• Diesel engine experience
• Knowledge of electrical, pneumatics and hydraulics
• Welding skills
• Ability to work on their own
• Must be self-motivated
• Display strong communication skills
• Ability to problem solve
• They must have an active driver’s license

Qualifications:

• The candidate must have professional mechanical experience or an associate’s degree in Diesel Technology or similar.

Physical demands:

• Ability to lift 50 lbs regularly
• Standing for 8 hours a day

Field Service Technician – Western NE and NE Colorado 

The Field Service Technician will be responsible for mechanically diagnosing issues and performing repairs on Case IH Application Equipment. They must have an active driver’s license and the ability to obtain a Commercial Driver’s License. They will be responsible for a specific territory in Western Nebraska and Northeast Colorado. Traveling is required.

The ideal candidate must possess the following skills:

• Diesel engine experience
• Knowledge of electrical, pneumatics and hydraulics
• Welding skills
• Ability to work on their own
• Must be self motivated
• Display strong communication skills
• Ability to problem solve
• Must have their own tools
• Ability to lift 50 lbs regularly and 100 lbs frequently

The candidate must have professional mechanical experience or an associate’s degree in Diesel Technology or similar.

Shop Technician/Mechanic – Grand Island, Nebraska

The Shop Technician/Mechanic will be responsible for mechanically diagnosing issues and performing repairs on new and used Case IH application equipment.

The ideal candidate must possess the following skills:

• Diesel engine experience
• Knowledge of electrical, pneumatics and hydraulics
• Welding skills
• Ability to work on their own
• Must be self-motivated
• Display strong communication skills
• Ability to problem solve
• They must have an active driver’s license

Qualifications:

• The candidate must have professional mechanical experience or an associate’s degree in Diesel Technology or similar.

Physical demands:

• Ability to lift 50 lbs regularly
• Standing for 8 hours a day